TERMS AND CONDITIONS

This Agreement was last revised on May 30th, 2024.

1. OUR INTRODUCTION

Thank you for visiting pearlstay-apartments.com (referred to as the "Website"), which is managed by Pearlstay GmbH ("we," "us," or "our").

2. DEFINITIONS

• "Agreement" pertains to the contractual understanding between the user and Pearlstay GmbH, encompassing the Terms and Conditions, Privacy Policy, and any supplementary documents furnished by the Website.

• "Services" encompass the diverse offerings, features, and resources provided to users through the Website, embracing, but not restricted to, career guidance, information, articles, guides, and other relevant resources.

• "User," "You," and "Your" denote the individual who accesses the Website.

• "We," "Us," and "Our" refer to Pearlstay GmbH.

• "Website" comprises "pearlstay-apartments.com" and any prospective successor Website or affiliates affiliated with Pearlstay GmbH.

• "Account" characterizes a registered User's personalized entry to specific features, services, and content on the Website. An Account materializes upon a User successfully completing the registration process.

3. INTERPRETATION

• The singular encompasses the plural, and vice versa; the term "includes" signifies "without limitation."

• References to a specific gender are inclusive of all other genders.

• Any mention of a law encompasses all its existing regulations, instruments, consolidations, amendments, re-enactments, or replacements in force.

• Headings, bold text, and italics (if used) are provided solely for convenience and do not impose limitations or impact the interpretation of the terms within this Agreement.

4. COMMITMENT AND SCOPE

• Scope. These Terms specifically pertain to your utilization of the Website and the Services rendered by us. It is essential to highlight that they do not encompass any Third-Party Products or Services, as those are subject to their respective terms of service.

• Eligibility: Our Services are designed for individuals aged 18 and above. If you are below 18, it is imperative to seek consent from your parents or legal guardians before accessing our Website and availing yourself of our Services.

• Electronic Communication: Our Services are directed towards individuals aged 18 and above. If you are under 18, it is crucial to secure consent from your parents or legal guardians before accessing our Website and utilizing our Services.

5. OUR SERVICES

Pearlstay Apartments is your premier destination for short-term and long-term apartment rentals. Whether you're planning a brief visit or an extended stay, we provide a wide range of comfortable and stylish accommodations designed to meet your needs. Our platform offers the convenience and flexibility of Booking.com and Airbnb, ensuring that you have a seamless and enjoyable rental experience.

At Pearlstay Apartments, our mission is to redefine the rental experience by offering high-quality, fully furnished apartments that cater to the diverse needs of travelers from around the world. We strive to combine the best aspects of traditional hospitality with the flexibility and personalized touch of home rentals, ensuring that every guest feels at home, no matter how long their stay.

6. MODIFICATIONS TO THE SERVICE

We reserve the exclusive right to amend or modify the Terms of Service at any time, at our discretion. These changes may entail adding, removing, or revising various sections within the Terms. In the event of such alterations, we may choose to notify you by sending an email to the address linked to your account or by publishing an updated version of the Terms, which will incorporate the changes on our website. Your ongoing utilization of the website subsequent to these modifications indicates your acceptance and agreement to abide by the updated Terms.

7. USER ACCOUNT

By creating a user account on the Pearlstay GmbH website, you agree to the following terms and conditions:

• Accuracy of Information: You agree to provide accurate and complete information when creating your user account, including your name, contact information, and any other details requested during the registration process.

• Security: You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account credentials with any third parties and to notify us immediately of any unauthorized use of your account.

• Use of Account: Your user account is for your personal use only and may not be transferred, assigned, or sold to any other individual or entity. You agree not to use your account for any unlawful or unauthorized purposes.

• Access to Account: You acknowledge that access to your user account may be temporarily suspended or terminated at our discretion, including but not limited to instances where we suspect unauthorized activity or violation of these terms and conditions.

• Accuracy of Communication: You agree to promptly update your account information to ensure its accuracy and completeness. You also acknowledge that any communication or notices sent to the email address associated with your account will be deemed to have been received by you.

• Termination of Account: We reserve the right to terminate or suspend your user account at any time, without prior notice or liability, for any reason, including but not limited to violation of these terms and conditions or misuse of the website.

By creating a user account on the Pearlstay GmbH website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you may not create a user account or use the services provided through the website.

8. ECO-FRIENDLY COMMITMENT

Pearlstay GmbH is deeply committed to sustainability, reflected in our eco-friendly accommodations designed to minimize environmental impact. All our properties are equipped with energy-efficient appliances that reduce electricity consumption, alongside recycling facilities to encourage waste segregation and recycling among our guests. We also use environmentally friendly cleaning products, ensuring that our maintenance practices are as green as possible. By staying with us, you contribute to our mission of promoting sustainable living practices without compromising on comfort or quality.

We actively encourage our guests to join us in these green initiatives by providing guidelines and tips on how to conserve water and energy during their stay. Simple actions, such as turning off lights when not in use, reusing towels, and minimizing water usage, can make a significant difference. Our commitment to sustainability extends to offering information on eco-friendly activities and transportation options in the local area, helping you to make environmentally conscious choices throughout your visit. By choosing Pearlstay GmbH, you are supporting a sustainable future while enjoying a high standard of accommodation.

9. LOCAL EXPERIENCE PACKAGES

To make your stay truly memorable, Pearlstay GmbH offers a range of exclusive local experience packages designed to showcase the best of what Switzerland has to offer. These packages are carefully curated to include a variety of activities that cater to different interests, from historical tours and cultural excursions to outdoor adventures and culinary delights. By booking one of our local experience packages, you can immerse yourself in the rich cultural tapestry of the region and enjoy unique experiences that go beyond typical tourist activities.

Guests can easily book these packages directly through our website, where we provide detailed descriptions and itineraries for each option. Whether you’re interested in a guided tour of historical landmarks, a workshop with a local artisan, or special access to events and festivals, our packages are designed to provide a personalized and enriching experience. Our goal is to help you create lasting memories by connecting you with the best local attractions and hidden gems. By taking advantage of our local experience packages, you can enhance your stay at Pearlstay GmbH with authentic and engaging activities tailored to your preferences.

10. PAYMENT PROCESS

By making a reservation or purchase on the Pearlstay GmbH website, you agree to the following payment terms:

• Reservation Fees: A reservation fee may be required at the time of booking to secure your reservation. This fee is non-refundable and will be applied towards the total cost of your stay.

• Payment Methods: We accept payment via credit card, debit card, or other payment methods specified on our website. By providing payment information, you authorize us to charge the designated amount to your chosen payment method.

• Currency: All prices listed on our website are in the currency specified at the time of booking. Prices may be subject to additional taxes, fees, or surcharges, which will be clearly indicated during the booking process.

• Payment Schedule: The remaining balance of your reservation must be paid in full according to the payment schedule outlined during the booking process. Failure to make payment by the specified due dates may result in the cancellation of your reservation and forfeiture of any reservation fees paid.

• Security: We take the security of your payment information seriously and utilize industry-standard encryption technologies to protect your personal and financial data. However, you acknowledge that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

• Authorization: By providing payment information, you represent and warrant that you have the legal right to use the payment method and authorize us to charge the designated amount to your chosen payment method.

• Disputes: In the event of a payment dispute or unauthorized charge, please contact us immediately to resolve the issue. We will make every effort to investigate and resolve any payment-related issues in a timely manner.

By proceeding with a reservation or purchase on the Pearlstay GmbH website, you acknowledge that you have read, understood, and agree to be bound by these payment terms. If you do not agree with any part of these terms, please refrain from making a reservation or purchase on our website.

11. LIMITED GUARANTEE

When you choose to avail of our services, you gain access to the offerings featured on our website. It is crucial to recognize that we do not provide a guarantee or warranty regarding the accuracy, comprehensiveness, reliability, currency, or error-free nature of the course and/or service descriptions.

If, upon utilization, you find that a service offered on the website does not align with its provided description, your singular course of action is to bring it to our attention. We are committed to addressing and resolving such concerns appropriately to ensure your satisfaction and the accuracy of our service representations. Your feedback is valuable, and we will take suitable measures to rectify any discrepancies, ensuring a transparent and reliable experience with our offerings.

12. GENERAL TERMS

• We make no guarantee regarding the accuracy, completeness, validity, or timeliness of the information presented on our website.

• We reserve the right to make significant changes to these terms and conditions periodically, and we may notify you of these modifications through prominent posting on the website or via email communication.

• The website is provided to you under a limited, non-exclusive, non-transferable, and non-sublicensable license. This license is exclusively for the purpose of using the Service for your individual, private, and non-commercial use, subject to all the terms and conditions outlined in this Agreement, particularly those pertaining to the Service.

13. SECURE ONLINE BOOKING AND MANAGEMENT

Pearlstay GmbH prides itself on providing a secure and user-friendly online booking and management system designed to make your reservation process as smooth as possible. Our website's secure platform allows guests to book their stay with confidence, knowing that their personal and payment information is protected by advanced encryption technologies. The system is intuitive and easy to navigate, enabling you to complete your reservation quickly and efficiently.

Once your booking is confirmed, managing your reservation is equally straightforward. The online system offers a range of options for modifying your stay, including extending your reservation, requesting early check-ins or late check-outs, and making special requests. Additionally, the platform facilitates direct communication with our support team, ensuring that any questions or issues can be promptly addressed. This comprehensive management system is designed to provide a seamless experience from the moment you book until the end of your stay, offering convenience and peace of mind throughout your entire interaction with Pearlstay GmbH.

14. YOUR COMMITMENT AND OBLIGATIONS

• You must utilize the website Service for lawful purposes and adhere to all applicable laws.

• Uploading defamatory content or content that infringes on trademarks, copyrights, proprietary rights, violates privacy, contains violence, hate speech, or discloses sensitive information about any person is strictly prohibited.

• The Website may not be used for collecting market research for competing businesses.

• Unauthorized use of any device, scraper, or automated tool to access our Website for any purpose is strictly prohibited.

• Promptly report inappropriate or illegal content to us if encountered.

• Do not interfere with or attempt to disrupt the proper functioning of the Website, including the use of viruses, devices, transmission mechanisms, software, or routines, or any attempt to access data, files, or passwords connected to the Website through hacking, password or data mining, or any other means.

• Inform us promptly if you discover any unsuitable content or content that violates any law. We will review and address it.

At our discretion, we may deny you access to any portion of the Website or service, without prior notice, and remove any content.

15. 24/7 VIRTUAL ASSISTANCE

At Pearlstay GmbH, we understand that travel plans can sometimes change unexpectedly, or questions may arise at any time of day or night. That's why we provide round-the-clock virtual assistance through our website, offering guests immediate support whenever they need it. Our dedicated support team is available 24/7 to assist with a wide range of inquiries, from booking modifications to providing local recommendations or addressing any issues that may arise during your stay.

Accessible through our website's chat feature, our virtual assistance service ensures that you receive prompt and reliable support without the need for in-person interactions. Whether you have questions about amenities, require assistance with transportation arrangements, or simply need advice on dining options or sightseeing attractions, our team is here to help. With our 24/7 virtual assistance, you can travel with confidence, knowing that expert assistance is just a click away, no matter the time or circumstance.

16. DISCLAIMER OF LIABILITY

Please be aware that all statements, information, articles, and other content provided on this website are intended for general informational purposes only and should not be interpreted as legal advice or opinions. Users are responsible for conducting their own investigations and research to verify the accuracy of any information, fact, or opinion presented on the site. Use of this website does not establish an attorney-client relationship between the user and any contributors, authors, or owners of the site.

In addition, you acknowledge and agree that:

A) We do not guarantee the accuracy, completeness, validity, or timeliness of any information provided on our website by us or any third parties, and we shall not be responsible for any materials posted by us or any third party. Users must exercise judgment, caution, and common sense in evaluating any potential methods, offers, or information provided by us or any third party.

B) We are not liable for any direct, indirect, consequential, or other types of loss or damage suffered by a user through the use of our website, including but not limited to loss of data, information, financial loss, or physical damage.

Furthermore, Pearlstay GmbH is not accountable for any indirect, incidental, special, consequential, or exemplary costs, including but not limited to loss of profits, revenue, usage, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any conduct or content of any third party on the Service; or (iii) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been advised of the possibility of such damage.

17. DISCLAIMER OF RESPONSIBILITY

We do not assume any responsibility to you for:

• Losses incurred due to the inaccuracy or incompleteness of the information you provide on our website.

• Losses incurred if you are unable to use our website at any time.

• Errors or omissions on our website.

• Losses incurred due to reliance on any commentary, postings, or reviews (including those of our partners) on our website.

• Unauthorized access or loss of personal information that is beyond our control.

18. THIRD-PARTY LINKS

We may provide links to external websites or those operated by third parties ("External Sites"). These links are provided for your convenience and do not signify our endorsement of the content found on these External Sites. The content on External Sites is created and maintained by third parties. If you have concerns about the content offered on these External Sites, you should contact the administrator of those specific External Sites. We hold no responsibility for the content presented on any External Sites linked from our website, and we do not guarantee the accuracy or reliability of the information contained on such External Sites. It is advisable to exercise caution when downloading files from these External Sites to protect your computer from viruses and other potentially harmful programs. If you choose to access any of the linked External Sites, you do so at your own discretion and risk. Additionally, we do not share guest details for third-party advertising.

19. EXTERNAL LINKS DISCLAIMER

Pearlstay GmbH recognizes the importance of providing users with valuable resources through External Links, and our External Links Disclaimer is crafted to ensure users approach these links with a clear understanding of their nature and implications.

While we strive to include external links that lead to websites, resources, or services related to listed companies or software, it is essential to note that Pearlstay GmbH does not endorse or take responsibility for the content, security, or practices of external sites. Additionally, we do not share guest details for third-party advertising. This disclaimer serves as a precautionary measure, urging users to exercise caution and independently review the terms and policies of external links before engaging with them.

The inclusion of external links is aimed at enhancing the user experience and providing additional valuable information. However, users are advised to be proactive in assessing the reliability and appropriateness of external content. This disclaimer emphasizes our commitment to transparency and responsible information sharing, encouraging users to navigate external links with a discerning eye for their own security and satisfaction.

20. PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using the Website, you agree to our use, storage, or other processing of your personal information in accordance with our Privacy Policy.

21. ERRORS, INACCURACIES, AND OMISSIONS

We have made every effort to ensure that the information presented on our website is accurate and comprehensive. However, we apologize for any inadvertent errors or omissions that may have occurred. It is important to note that we cannot guarantee that your use of the website will be entirely free of errors, or that it will perfectly align with your intended purposes, occur in a timely manner, or that any potential flaws will be rectified. Additionally, we cannot guarantee that the website or the server facilitating its accessibility are free from viruses or glitches, or that the website encompasses all-encompassing functionality, accuracy, or reliability. Therefore, we do not provide any warranty regarding the website's suitability for any specific purpose.

22. WARRANTY DISCLAIMER; LIABILITY LIMITATION

Our website and service are provided without any warranties, whether expressed or implied. We do not assure that the website will operate without errors or that its content, servers, or service are free from viruses or other destructive features. All warranties, including titles, merchantability, non-infringement, and fitness for a particular purpose, are disclaimed. We shall not be held liable for any damages resulting from the use or inability to use the website or its content, encompassing unintended, incidental, or substantial damages, lost profits, or damages arising from lost data or business interruption. Technical errors or omissions may be present on the website, and we are not responsible for typographical, technical, or pricing errors unless mandated by applicable laws. Information on services provided on the website may not be available in every location, and we reserve the right to make changes, corrections, and improvements to the website without prior notice.

The information presented on our website is of a general nature and should not be construed as advice. We do not provide any warranties or representations regarding the accuracy, completeness, currency, or truthfulness of the information on the website. We do not guarantee that the information will always be available or that it is non-misleading.

23. COPYRIGHT AND TRADEMARKS

We provide access to various materials, including graphics, logos, photos, designs, audio recordings, texts, software, and more (collectively referred to as "Content"), which may be owned by us or third parties. Unauthorized use of this Content may violate copyright, trademark, and other laws. You are not granted any rights in or to the Content, and you may only use the Content as permitted under this Agreement. Any other use requires our prior written consent.

You must preserve all copyright and other proprietary notices included in the original Content on any copies you make. Modifying or distributing any copyrighted content in any way for any public or commercial purpose is strictly prohibited.

If you breach any provision of this Agreement, your access to and use of the website will be terminated, and you must promptly destroy all copies you have made of the Content.

The trademarks, service marks, and logos featured on the website are registered and unregistered trademarks or service marks owned by us. Other company, product, and service names displayed on the website may be trademarks or service marks owned by others (referred to as the "Third-Party Trademarks," and collectively with ours, the "Trademarks"). Nothing on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks without our prior written permission for each such use.

Furthermore, it is essential to clarify that the copyrights for any ideas or reviews shared in the form of videos or voice notes related to anime, movies, web series, music, novels, TV shows, or games, and presented on our site, exclusively belong to us. Additionally, the copyright ownership of images used, whether generated through AI software or any AI tool, is retained by us as well.

24. INDEMNIFICATION

You are obligated to indemnify, defend, and protect us, as well as our officers, directors, employees, successors, licensees, and assigns, from any claims, actions, or demands, including reasonable legal and accounting fees, arising from your breach of this Agreement or your unauthorized use of the Website or its Content. If we become aware of any such claim, we will promptly notify you, and you will be responsible for all associated costs. We retain the right, at our own expense, to assume exclusive control and defense of any matter requiring indemnification under this provision. You agree to cooperate with us in the defense against such claims, as reasonably requested.

25. MISCELLANEOUS

SEVERABILITY

In the event that any provision of these Terms is deemed unenforceable or invalid, such provision shall be adjusted or eliminated to the extent necessary to ensure that the Terms continue to be fully effective and enforceable.

TERMINATION

Term. We reserve the right to cancel or terminate the Services provided to you. We may terminate the Services at any time, with or without cause, by giving you written notice. Such termination will not create any liability for us towards you or any third party.

Effect of Termination. In the event of termination of these Terms for any reason, or cancellation or expiration of your Services: (a) we will discontinue providing the Services; (b) you will not be eligible for any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees that you owe us will immediately become due and payable in full, and (d) we may delete your stored data within 30 days. All sections of the Terms that specifically provide for survival, or that are inherently intended to survive, will remain in effect following the termination of the Terms, including, but not limited to, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement encompasses all the understandings and agreements between the parties related to the subject matter addressed herein.

DISPUTE RESOLUTION

In the event of a dispute between you and the website www.pearlstay-apartments.com, our aim is to resolve the issue quickly and economically. Therefore, you and the Website agree that any legal or equitable claim or controversy arising from this Agreement or the Services offered on the website (a "Claim") will be resolved according to the "Dispute Resolution" section that follows. Prior to turning to these options, you agree to contact us directly for assistance in resolving the dispute by visiting Customer Service.

ARBITRATION OPTION

In the event of a claim between you and www.pearlstay-apartments.com, excluding claims for injunctive or other equitable relief, either party seeking relief may opt for cost-effective resolution of the dispute through binding non-appearance-based arbitration. The party initiating arbitration must commence the arbitration through a recognized alternative dispute resolution ("ADR") provider that is mutually agreed upon by both parties. The ADR provider and parties must adhere to the following rules: (a) the arbitration may be conducted by telephone, online, and/or based solely on written submissions, as chosen by the party initiating arbitration; (b) the arbitration won't entail any personal appearance by the parties or witnesses unless mutually agreed by the parties, and (c) the party receiving the award may enter any judgment on the award in any court of competent jurisdiction if an arbitrator renders an award.

GOVERNING LAW AND JUDICIAL RECOURSE

The terms stated in this Agreement will be interpreted and enforced in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Any legal dispute arising from the use of the Website will be subject to the exclusive jurisdiction of the courts of Switzerland.

FORCE MAJEURE

If an event beyond our reasonable control occurs, including but not limited to, war or terrorism, natural disaster, power outage, riot, civil unrest, or force majeure, and we are unable to fulfill our obligations under these Terms, we will not be held liable to you, your users, or any third party for such failure.

ASSIGNMENT

We reserve the right to transfer or assign this agreement to any third party, including our holding, subsidiaries, affiliates, associates, and group companies, without the need for the User's consent.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at info@pearlstay.ch.

DISCLAIMER

This Disclaimer is an integral part of, and should be read in conjunction with, the website Terms and Conditions. We reserve the right to modify this Disclaimer at any time.

The information presented on this website is intended for general informational purposes only and is provided by www.pearlstay-apartments.com (“Pearlstay GmbH” or “we”). By accessing and utilizing our Website, you acknowledge and accept the terms and conditions outlined in this disclaimer. If you do not agree with any of these terms, please refrain from using the Website.

Information Accuracy and Completeness: We reserve the right to modify these terms and conditions at our sole discretion, which may involve adding, removing, or altering specific terms. Notice of such changes may be provided through prominent postings on our Website or via email communication. By continuing to use our Website after such changes, you signify your acceptance and agreement with the updated terms.

Terms and Conditions Updates: We retain the right to amend these terms and conditions at our sole discretion. Such changes may include the addition, removal, or modification of specific terms. We may notify you of these changes through prominent postings on our Website or via email communication. By continuing to use our Website after these changes, you indicate your acceptance and agreement with the updated terms.

External Sites: For your convenience, our Website may include links to external or third-party websites ("External Sites"). However, these links do not constitute endorsements of the content found on External Sites. The content on External Sites is created and maintained by third parties, and we cannot guarantee the accuracy or reliability of such content. Exercise caution when downloading files from External Sites to protect your device from potential threats. Accessing External Sites is done at your own risk.

You acknowledge and agree that we (a) cannot guarantee the accuracy, completeness, validity, or timeliness of any information provided by us or any third party; and (b) are not liable for any content posted by us or any third party. It is your responsibility to exercise judgment, caution, and common sense when evaluating prospective methods or offers and any information provided by us or any third party.

Moreover, we disclaim liability for direct, indirect, consequential, or any other form of loss or damage that may be incurred by a user as a result of using the www.pearlstay-apartments.com website, including loss of data or information, financial or physical loss or damage.

We assume no responsibility for any indirect damage that may result from the use of our website.

General: 

The website, along with its content and services, is provided to you "as is" and "as available," without any warranty of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website will be error-free or that the website, its servers, its content, or its services are free from viruses, malware, or other harmful components. While we make efforts to maintain safe, secure, accurate, and functional services, we cannot assure the continuous operation or accessibility of our services, and occasional inadvertent technical or factual errors or inaccuracies may occur.

A) No warranties. 

We specifically (but without limitation) disclaim 

a. Any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement; and 

b. Any warranties arising out of course-of-dealing, usage, or trade. You assume all risk for any/all damages that may result from your use of or access to the services. We shall not be responsible for the loss of, damage to, or unavailability of any information you have made available through the services, and you are solely responsible for ensuring that you have backup copies of any information you have made available through the services.

B) No guarantee of accuracy.

We do not guarantee the accuracy of and disclaim all liability for, any errors or other inaccuracies in the information, content, recommendations, and materials made available through the services.

C) No warranties regarding third parties. We make no representations, warranties, or guarantees, express or implied, regarding any third-party service or advice provided by a third party.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

If you require any more information or have any questions about our site's disclaimer, please feel free to contact us by email at info@pearlstay.ch.

CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy is an integral part of, and should be read in conjunction with, the website Terms and Conditions. We reserve the right to modify this Cancellation and Refund policy at any time.

1. Cancellation Period:

• Guests are eligible for a full refund if the cancellation is made at least 5 days before the scheduled arrival date.

• For reservations of 29 days or more, guests are eligible for a full refund if the cancellation is made at least 10 days before the scheduled arrival date.

2. Refund Process:

• Refunds for cancellations made within the specified cancellation period will be processed promptly.

• Refunds will be issued to the original form of payment used for the booking.

3. Non-Refundable Reservations:

• Some reservations may be designated as non-refundable at the time of booking. In such cases, no refunds will be issued for cancellations.

4. Damage Deposit:

• A damage deposit of 100 CHF is required for each reservation.

• The damage deposit will be refunded within the first week after the stay if no damage is reported or observed.

5. Modification of Reservation:

• Guests may be permitted to modify their reservation, subject to availability and any applicable modification fees.

• Any changes to the reservation may impact the total cost and refund eligibility.

6. Contact Information:

• Guests are encouraged to contact us directly to inquire about the cancellation and refund policy applicable to their reservation or to request assistance with cancellations or modifications at info@pearlstay.ch.

By making a reservation through our website, guests acknowledge and agree to abide by the terms and conditions of our cancellation and refund policy. We reserve the right to update or modify this policy at any time without prior notice.